Join The Team

As RIDE SUPPORT you are accountable for ensuring every rider receives an outstanding and consistent RIDE experience. Our RIDE Support Program offers an Unlimited RIDE Membership in exchange for 2 shifts per week to help around the studio. You work in collaboration with the STUDIO LEADS to ensure that your studio is providing the best possible RIDE experience.

RIDE is a continually expanding portfolio of innovative spin studios challenging the status quo of indoor cycling. Each RIDE is a full-body workout designed to reboot and strengthen both your body and mind. RIDE combines an intense cardiovascular sweat, micro bike movements and full body toning reinforced by the authority of music.

At RIDE we pride ourselves on bringing people together through sweat, community and rhythm. We RIDE to get lost in the music and the movement. We RIDE to get stronger, we RIDE to get better, and we RIDE to find our best selves. We RIDE united. We RIDE as one.

As a RIDE STUDIO support lead, We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

RESPONSIBILITIES:

As part of your job as support lead your duties and responsibilities will include the following:

• Provide exceptional customer service and hospitality to RIDE clients.
• Assist the Studio Management Team in daily studio tasks and projects including but not limited to basic computer tasks, communication and social media.
• Maintain a positive attitude and take initiative to brainstorm new ideas and events.
• Provide support to the RIDE instructors to ensure a successful class check-in process including bike setup, class sign-ins, wait-list management etc.
• Keeping the studio clean and spotless at all times
• Bike maintenance
• Work together with all RIDE Staff members to build an efficient and extraordinary RIDE Family
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct RIDE aesthetic, appearance, atmosphere and culture

BENEFITS:

• The opportunity to learn and develop in a growing business
• Personal and Professional development and training
• Unlimited Rides

REQUIREMENTS:

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule - Must have weekend, holiday, and some early morning / midday / late evening availability.

PHYSICAL REQUIREMENTS:

• Must be able to work in a fast-paced environment
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Must be able to lift/carry a minimum of 30lbs.

Job Types: Full-time, Part-time

RIDE is a continually expanding portfolio of innovative spin studios challenging the status quo of indoor cycling. Each RIDE is a full-body workout designed to reboot and strengthen both your body and mind. RIDE combines an intense cardiovascular sweat, micro bike movements and full body toning reinforced by the authority of music.

At RIDE we pride ourselves on bringing people together through sweat, community and rhythm. We RIDE to get lost in the music and the movement. We RIDE to get stronger, we RIDE to get better, and we RIDE to find our best selves. We RIDE united. We RIDE as one.

As a RIDE STUDIO support lead, We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

RESPONSIBILITIES:

As part of your job as support lead your duties and responsibilities will include the following:

• Provide exceptional customer service and hospitality to RIDE clients.
• Assist the Studio Manager in leading the Front Desk Associates + Energy Exchange daily studio tasks and projects including but not limited to basic computer tasks, communication and social media.
• Provide cash out, studio opening and closing.
• Key holder to the studio
• Maintain a positive attitude and take initiative to brainstorm new ideas and events.
• Provide support to the RIDE instructors to ensure a successful class check-in process including bike setup, class sign-ins, wait-list management etc.
• Keeping the studio clean and spotless at all times
• Bike maintenance
• Work together with all RIDE Staff members to build an efficient and extraordinary RIDE Family
• Maintain a positive attitude and take initiative to brainstorm studio activations and events
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct RIDE aesthetic, appearance, atmosphere and culture
• Reports to Studio Manager

BENEFITS:

• The opportunity to learn and develop in a growing business
• Personal and Professional development and training
• Unlimited Rides

REQUIREMENTS:

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule - Must have weekend, holiday, and some early morning / midday / late evening availability.

PHYSICAL REQUIREMENTS:

• Must be able to work in a fast-paced environment
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Must be able to lift/carry a minimum of 30lbs.

Job Types: Full-time, Part-time

As RIDE SUPPORT you are accountable for ensuring every rider receives an outstanding and consistent RIDE experience. Our RIDE Support Program offers an Unlimited RIDE Membership in exchange for 2 shifts per week to help around the studio. You work in collaboration with the STUDIO LEADS to ensure that your studio is providing the best possible RIDE experience.

As RIDE SUPPORT you are accountable for ensuring every rider receives an outstanding and consistent RIDE experience. Our RIDE Support Program offers an Unlimited RIDE Membership in exchange for 2 shifts per week to help around the studio. You work in collaboration with the STUDIO LEADS to ensure that your studio is providing the best possible RIDE experience.

As RIDE SUPPORT you are accountable for ensuring every rider receives an outstanding and consistent RIDE experience. Our RIDE Support Program offers an Unlimited RIDE Membership in exchange for 2 shifts per week to help around the studio. You work in collaboration with the STUDIO LEADS to ensure that your studio is providing the best possible RIDE experience.

• 3+ years in indoor cycling group fitness teaching experience is required.
• Experience in building and fostering your own business clientele is an asset.
• Bilingual is an asset.
• Must possess exceptional customer service skills.
• CPR + First Aid certified is an asset.
• Group Fitness Certifications is an asset.
• Performance art and/or acting experience an asset.
• Music BPM Knowledge, Mixing + Production an asset.

• Competitive compensation
• Benefits package (full time only)
• Unlimited RIDE classes
• Discounts on products + much more

All potential candidates will be required to complete an audition process.

• 3+ years in indoor cycling group fitness teaching experience is required.
• Experience in building and fostering your own business clientele is an asset.
• Bilingual is an asset.
• Must possess exceptional customer service skills.
• CPR + First Aid certified is an asset.
• Group Fitness Certifications is an asset.
• Performance art and/or acting experience an asset.
• Music BPM Knowledge, Mixing + Production an asset.

• Competitive compensation
• Benefits package (full time only)
• Unlimited RIDE classes
• Discounts on products + much more

All potential candidates will be required to complete an audition process.

• 3+ years in indoor cycling group fitness teaching experience is required.
• Experience in building and fostering your own business clientele is an asset.
• Bilingual is an asset.
• Must possess exceptional customer service skills.
• CPR + First Aid certified is an asset.
• Group Fitness Certifications is an asset.
• Performance art and/or acting experience an asset.
• Music BPM Knowledge, Mixing + Production an asset.

• Competitive compensation
• Benefits package (full time only)
• Unlimited RIDE classes
• Discounts on products + much more

All potential candidates will be required to complete an audition process.