We offer several rides a day, seven days a week in our Vancouver studio. Each ride can be booked 7 days in advance. Of course, you can also book an available bike any time during the week, up to 30 minutes before the ride starts. To book a bike, you must have paid rides in your account. Booking a bike includes choosing where in the pack you want to be positioned. We encourage all first time riders to choose bikes toward the back of the class so that they can get into the RIDE and follow along with the rhythm of the pack. To keep the integrity of our class all riders are subject to being moved.
If your favourite ride is full, join the waitlist. In order to sign up to a waitlist, you must have an available ride credit that will get redeemed at the time of sign up (you will not be able to use the same credit to book another class).
12+ hours Before class
If a bike opens up, you will be automatically added into the class, and will receive an email. No confirmation is required by the client. The standard cancellation policy will be in effect (you will need to cancel 12+ hours prior to the class in order to be refunded the credit).
1.5 – 12 hours before the class
If you are still on the waitlist at this time, and if a bike opens up, then you will be added into the class and notified by email. No confirmation is required by the client. During this window, no cancellations will be allowed once you have been added into the class. However, at any time while still on the waitlist prior to being added into the class, you can cancel without losing your credit.
Up to 1.5 hours before class
Riders still on the waitlist 1.5 hours prior to class will only be notified by phone call if a bike opens up. If the rider cannot be reached or decides to not take the bike, they will NOT be charged. If the rider does confirm to be added into the class, but is a no show, standard cancellation policy will apply. If we cannot get a hold of the rider, we will move on to the next person on the waitlist.
**Classes cannot be switched. If you are enrolled into one class and on the waitlist for another, and get in off the waitlist you will be charged for both bookings.**
Can't make it? Please cancel your booking 12 hours before the ride or more. If cancelled 12 hours prior to class time, your RIDE credit will be refunded to your account. If cancelled within the 12 hour late cancellation window, RIDE package holders will lose a RIDE credit. For unlimited contracts you will automatically be charged a $21 late cancellation fee.